Service support that keeps critical equipment running.
We offer trade-in, annual maintenance, implementation and repair services for the equipment families Dalex works with every day.
Practical service options for business-critical equipment.
Our service model focuses on minimizing downtime, extending the life of equipment and making support easy to access when it matters.
Trade-in programs
Replace obsolete note counting machines with newer units and keep your operations current.
- Old equipment assessment
- Replacement recommendations
Annual maintenance
Contract-based support for ongoing service, inspections and preventative maintenance.
- Renewable support contracts
- Scheduled preventive checks
Implementation & support
Deployment and support for organizations that need help getting their systems up and running.
- Installation assistance
- Post-installation support
Printer repairs
Servicing and repair for all kinds of printers and related office output devices.
- Fault diagnosis
- Parts and servicing guidance
Deposit slip printers
Repair and maintenance support for deposit slip printers and similar banking devices.
- Device troubleshooting
- Quick turnaround support
Widmer time stamping
Service and maintenance support for Widmer time stamping machines.
- Routine maintenance
- Reliability checks
Counterfeit detection
Support for multi-currency note counting and counterfeit detecting machines.
- Refurbishment support
- 6-month warranty on old machine reactivation
Equipment repair
Repairs and upkeep for photocopiers, shredders, cash machines and office peripherals.
- Diagnostics and restoration
- Ongoing technical support
A straightforward support process for busy teams.
We prefer simple service engagement: understand the issue, recommend the right action, execute the work and stay available if follow-up is required.
This approach helps us keep the support experience clear, responsive and easy to manage for clients.
- Initial issue review and equipment assessment.
- Repair, maintenance or replacement recommendation.
- Follow-up support and warranty-backed service where applicable.